"Agreement versus expectation" with Clare Haynes of Wildfire (Warwickshire, UK) GBD17
Sep 12, 2018
"We're not robots, we're people. And it's PEOPLE that get things done, together".
Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.
OUR GUEST:
Clare Haynes has a psychology background and a career which has spanned communications, sport, sales and fundraising in media, charity and public sectors. Based in Warwickshire, UK, she is a professional speaker for membership organisations and companies.
WE DISCUSS:
- Reinventing what meetings are for.
- Taking better action by taking things slower.
- Balancing introversion and extroversion.
- Getting away from technical details and task-related activities.
- Making agreements that really count by basing them on mutual understanding.
RESOURCES MENTIONED:
- Clare Haynes at www.wildfireatwork.co.uk.
- Search online for Daniel Goleman, often referred to as 'the father of emotional intelligence'.
- CPD Academy (25 September 2018) https://www.cimaglobal.com/Events/Events/CIMA-CPD-Autumn-Academy/
- CPD Academy (5 December 2018) https://www.cimaglobal.com/Events/Events/CIMA-CPD-Winter-Academy/
- Clare is delivering a session at both events.
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